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freelancer

Dana Bell

0.0/5 (0 Feedback)
Member since 23rd December 2019

Writer, Editor, Social Media Specialist

Run three Facebook pages, my personal one, Dana Bell’s Fan Page and Denverfilk.

Services

Crafted Projects

Winter Emergence

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Home Fall Search

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Experience

Service Associate

  •  Apex Systems
  •  Aug 2019 - Oct 2019

Client was Kaiser Permanente. Contract ended.
Set appointments for members with Primary Care or answer general questions. Mandate was to make certain all questions answers and to take excellent care of current members.

Social Media Specialist

  •  24-7 Intouch
  •  Nov 2015 - Apr 2019

Team was downsized.
Started as a phone agent and was promoted to the Social Media team. Duties included answering general questions and educating customers on how to use the website. If there was a travel issue, gather details and transfer to a specialized phone team for follow up. Any sensitive issues were sent directly to the client.

Sr. Sales Rep (appointment setter)

  •  AITHR
  •  Mar 2014 - Oct 2015

Found a position closer to home. Company now out of business.
Set appointments for outside sales agents for Walk In Tub or Stair climber.

Team Lead

  •  Connextions
  •  Oct 2012 - Oct 2013

Laid off. Company out of business.

Pass on information to team about changes. Coach 17-20 agents a week and make action plans. Correct time punches as needed. Take supervisor calls. Enforce policies to assure security of patient information. Answer questions or assist entire sales floor of over 100 agents.

Writer/Editor

  •  None
  •  Aug 2010

Have short stories published in several anthologies, ezines and magazines.
Edited seven anthologies and co-edited another for small presses.
Many authors worked with have gone on to be editors or sign contracts with larger publishing houses.

Education

BA

  •  Metropolitan State College
  •  Jan 1999 - May 2002

Graduated 12/16/2001 but took another writing class the following semester.

Client Feedback

No completed project.